Question 1

Reservation Process

Accepted Answer

1. Submit an Inquiry
Complete the Reserve (www.axolotlstudio.ca/reserve)form with your event details. This allows us to confirm availability and assess the scope of your event.
2. Proposal & Agreement
If aligned, you’ll receive a customized proposal and a digital service agreement outlining inclusions, logistics, and terms.
3. Retainer to Secure the Date
A 50% non-refundable retainer is required to officially reserve your event date. Dates are not held without payment.
4. Design & Planning Phase
Once booked, we begin the creative process — including your custom overlay and event details. Revisions are collaborative and refined until approval.
5. Final Payment
The remaining balance is due prior to the event date, as outlined in your agreement.
6. Event Day Execution
Our Event Concierge arrives with adequate time for professional setup and breakdown, ensuring a seamless and polished experience.

Question 2

Payment Structure

Accepted Answer

Services start at $450 for 3 hours. Final pricing is based on event scope and duration.

A 50% non-refundable retainer is required to secure your event date. Dates are not reserved without payment. The remaining balance is due prior to the event date, as outlined in your service agreement.

We accept all major credit cards (subject to a 2.4% processing fee) or Interac e-Transfer to payments@axolotlstudio.ca()

Question 3

Cancellations & Refunds

Accepted Answer

All bookings require a 50% non-refundable retainer.

Cancellations made within 14 days of the event date are non-refundable in full.

In the event of force majeure circumstances (including severe weather, natural disasters, or government-declared emergencies), we will make reasonable efforts to reschedule based on availability. Refunds are not guaranteed in these cases.

Question 4

Printed Photos

Accepted Answer

Printing is thoughtfully managed to ensure a smooth experience throughout the event.

Each photo session includes printed keepsakes for guests in the photo, provided in our signature 2×6 photo strip format. For larger group photos, shared copies may be provided to ensure availability for the duration of the event.

Unlimited photo sessions are always included, and digital copies are provided for all photos taken.

4x6 prints format is available as an optional enhancement.

Question 5

Additional Event Time

Accepted Answer

For events extending beyond the initial 3 hours, additional time may be added, subject to availability. The investment for additional event time is $150 per hour.

Question 6

Space & Setup Requirements

Accepted Answer

A minimum 8’ × 8’ setup area with at least 7.5’ of ceiling clearance is required. A solid, level, and safe floor surface must be provided.

One chair and one standard table are required for equipment and accessories.

All space and site conditions must meet the requirements outlined in our Service Agreement. Failure to meet these requirements may impact setup, service quality, or the ability to operate safely.

Question 7

Digital Gallery

Accepted Answer

Event photos are published within 24 hours after the event. The online gallery is found under Event Gallery (http://axolotlstudio.pixieset.com)section on our website.

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